FAQ PAGE

Frequently Asked Questions

What products do you offer?
We create a curated range of personal care essentials, including handcrafted soaps, shampoo, hair oil, lotion, and face bars—designed for everyday care and mindful routines.

Who can use your products?
Our products are thoughtfully formulated for most skin and hair types and are suitable for both men and women.

Is a patch test recommended?
Yes. As individual skin and hair needs vary, we recommend a patch test before first use, especially for sensitive skin.

When can I expect to see results?
Results vary from person to person. With regular and consistent use, you may begin to notice improvements over time.

Are your soaps handmade?
Yes. Our soaps are handcrafted in small batches, with close attention to quality, texture, and finish.

Can the products be used together?
Yes. Our range is designed to complement each other and can be used as part of a simple, balanced personal care routine.

Are the products suitable for sensitive skin?
Many customers with sensitive skin enjoy our products. However, if you have specific concerns, we suggest a patch test or professional advice prior to use.

Are the products suitable for children?
Our products are generally gentle. For young children, we recommend adult supervision and a patch test before use.

How should the products be stored?
Store in a cool, dry place, away from direct sunlight.
Allow soaps to dry between uses for extended longevity.

What is the shelf life of your products?
Each product includes a best-before or expiry date on the packaging. For the best experience, please use within this period.

Do you follow ethical practices?
Yes. We are committed to responsible and ethical practices throughout our product journey.

Do you offer bulk or special orders?
For bulk purchases or special requests, please reach out via our Contact Us page.

How do I place an order?
Orders can be placed directly through our official website using our secure checkout process.

What if there is an issue with my order?
If you receive a damaged or incorrect product, please contact us within the timeframe outlined in our Return & Refund Policy.

How can I contact customer care?
You can reach us through the details provided on our Contact Us page. Our team will be happy to assist you.

Do you ship internationally?
No, International shipping is coming soon.

Are Velina Pure products natural?
Our products are made using natural and herbal ingredients with a focus on gentle care.

Will I have to pay customs duties?
International orders may be subject to customs duties or taxes as per the destination country’s regulations.